1. Introduction

Commercial Project LLC (website URL address: https://pupinenergy.com/ ) appreciates your business and trust. We are a USA-based company, providing products for international markets, primarily in Europe and the USA. Please read this Privacy Policy and provide your consent to both documents in order to have permission to use our services.

2. Data Collected

Data Storage Location 

We are a USA-based company and operate web servers hosted in Germany. Our hosting provider, Hetzner Online GmbH, adheres to the EU/US "Privacy Shield", ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH's privacy policy, please see here: Hetzner Data Privacy Policy.

Registration Data
If you register on our website, we store your chosen username and your email address, as well as any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except for changing your username). Website administrators can also see and edit this information.

Purchase Data
To receive product support, you need to have one or more purchase codes from our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support, and other customer services.

Support Data
If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third-party Ticksy ticketing system. Only the data you explicitly provide is sent, and you are asked for consent each time you want to create a new support ticket. Ticksy adheres to the EU/US “Privacy Shield”, and you can see their privacy policy here: Ticksy Privacy Policy.

Comments
When you leave comments on the website, we collect the data shown in the comments form, as well as the IP address and browser user agent string to help with spam detection.

Contact Form
Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US "Privacy Shield" policy, and you can find more information about this here: Zoho Privacy Policy. These submissions are only kept for customer service purposes and are never used for marketing purposes or shared with third parties.

Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. No personalized data is stored. If you would like to opt out of Google Analytics monitoring your behavior on our website, please use this link: Google Analytics Opt-out. 

 

Cases for Using the Personal Data
We use your personal information in the following cases:
 – Verification/identification of the user during website usage;
 – Providing Technical Assistance;
 – Sending updates to our users with important information to inform about news/changes;
 – Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security over our customers’ personal information;
 – Customizing the website to make your experience more personal and engaging;
 – Guaranteeing overall performance and administrative functions run smoothly.

 

3. Embedded Content

Pages on this site may include embedded content, like YouTube videos. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to
that website. Below you can find a list of the services we use:

Facebook
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook, and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

LinkedIn
We use the LinkedIn API to display our LinkedIn timeline on our site. LinkedIn has its own cookie and privacy policies over which we have no control. Your IP is not sent to a LinkedIn server until you consent to it. See their privacy policy here: LinkedIn Privacy Policy .

Meta
We use the Meta API to display our Instagram and Facebook timelines on our site. Meta has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Meta server until you consent to it. See their privacy policy here: Meta Privacy Policy . 

YouTube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube, and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

4. Cookies

This site uses cookies—small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third-party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and
on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

Necessary Cookies (all site visitors)

• cfduid: Used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
• PHPSESSID: To identify your unique session on the website. 

Necessary Cookies (Additional for Logged in Customers)
• wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication, and user verification.
• wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication, and user verification.
• wordpress_test_cookie: Used by WordPress to ensure cookies are working correctly.
• wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of the admin interface and possibly also the main site interface.
• wp-settings-{time}-[UID]: WordPress also sets a few wp-settings- {time}-[UID] cookies. The number on the end is your individual user ID from
the users database table. This is used to customize your view of the admin interface and possibly also the main site interface.

5. Who Has Access to Your Data

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:
 – Our system administrators.
 – Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

6. Third Party Access to Your Data

We don’t share your data with third parties in a way that reveals any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:

Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.

Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield”, and you can see their privacy policy here: Ticksy Privacy Policy.

 

7. How Long We Retain Your Data For

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except for changing your
username). Website administrators can also see and edit that information.

 

8. Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured or hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all necessary steps to ensure system integrity, contact affected users, and attempt to reset passwords if needed.

 

9. Your Data Rights

General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us. You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal